Refund policy

Last updated: August 20, 2026

Thank you for shopping with Testimony Hats! Each of our products is created specifically for you and produced on demand. Because our items are made-to-order rather than mass-produced and stocked in advance, we have a limited ability to accept returns or exchanges.

By placing an order with Testimony Hats, you acknowledge and agree to the terms of this Return & Refund Policy.

Made-to-Order Products

Our hats and other products are made to order. This means your item is not produced until after your order is placed.

Because of the personalized, made-to-order nature of our products, we do not accept returns, exchanges, or refunds for a change of mind.

This includes, but is not limited to:

  • Ordering the wrong color or text
  • Changing your mind after placing an order
  • Accidental or duplicate orders
  • Failure to review product details, sizing information, colors, or specifications before purchasing

Please carefully review your order before completing your purchase.

Damaged, Defective, or Incorrect Items

While every order is carefully fulfilled, mistakes can occasionally happen.

If your order arrives damaged, defective, or materially different from what you ordered, please contact us within 7 calendar days of delivery so that we can investigate the issue and determine the appropriate resolution.

Please email us at TestimonyHats@gmail.com and include:

  1. Your order number
  2. A description of the issue
  3. Clear photographs of the product and packaging
  4. Any other information that supports your request to evaluate the claim

For quality-related claims, photographs are required so that we can document the issue and work with our production and fulfillment partners when necessary.

If the item is determined to have a manufacturing defect, fulfillment error, or significant damage that occurred before delivery, we will, at our discretion, provide a replacement or refund for the affected item.

Normal Variations

Because our products are made to order, minor variations may occur between the product received and images seen due to human intervention during the production process.

Slight differences in:

  • Color
  • Print placement
  • Image appearance due to individual screen settings

do not necessarily constitute a defect.

These normal variations are inherent to the manufacturing process.

Lost, Stolen, or Incorrectly Addressed Packages

Testimony Hats is not responsible for packages that are:

  • Lost or stolen
  • Sent to an incorrect or incomplete address 
  • Returned to the carrier or fulfillment facility because the customer was unavailable to receive the package
  • Delayed by the shipping carrier
  • Delayed or affected by circumstances outside our reasonable control (like weather)

If you entered an incorrect shipping address, please contact us as soon as possible after placing your order. Because our products may enter production quickly, we cannot guarantee that an address can be changed or an order canceled once production has begun.

Order Cancellations

Because our products are made to order, orders may enter production shortly after purchase.

If you need to cancel an order, contact us as soon as possible. Cancellation requests cannot be guaranteed once production has begun.

Refunds

If a refund is approved, the refund will be issued to the original payment method.

Approved refunds may take 3-7 business days depending on your bank or payment provider.

We reserve the right to determine the appropriate resolution for an approved claim based on the specific circumstances, including whether a replacement, partial refund, or full refund is appropriate.

Exchanges

Because our products are made to order, we generally do not offer exchanges for size, color, style, or change of mind.

If you received an incorrect or defective item, please contact us within 7 days of delivery so we can determine the appropriate resolution.

Returns

Unless an item is defective, damaged, incorrectly fulfilled, or otherwise eligible for a remedy under applicable law, returns are not accepted for made-to-order products.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Our Commitment

We want you to love what you receive from Testimony Hats. We work hard to combine the best products: from headwear, to thread, to color, and lasting durability. We stand behind the quality and accuracy of the products we sell. However, if you are truly unsatisfied with the product, we want to make it right. Please email us at your earliest convenience at TestimonyHats@gmail.com. 

Testimony Hats reserves the right to update this policy at any time.


To start a return or request a refund, please contact us at TestimonyHats@gmail.com. 


You can always contact us with any questions at TestimonyHats@gmail.com.